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Consumer guide · 2026

Apply for a new electricity connection — every DISCO, one guide

Whether you're moving into a new-build in DHA Lahore (LESCO), a farmhouse in Bahawalpur (MEPCO), or a warehouse in SITE Karachi (K-Electric), the process is nearly identical. Here's the full playbook: documents, deposit, timeline and how to escalate if the DISCO misses NEPRA's 30-day SLA.

Cost & deposit by connection type (2026 NEPRA schedule)

CategorySecurity deposit (refundable)Typical loadMonthly minimum
Domestic single-phase (A-1a)Rs. 2,000 / kW3 – 5 kWRs. 250
Domestic 3-phase (A-1b)Rs. 4,000 / kW7 – 15 kWRs. 500
Commercial (A-2)Rs. 4,000 / kW5 – 25 kWRs. 500
Industrial B-1 (up to 25 kW)Rs. 6,000 / kW10 – 25 kWRs. 2,000
Industrial B-2 (25–500 kW)Rs. 8,000 / kW25 – 500 kWRs. 15,000
Agricultural tube-well (D-1)Rs. 2,000 / kW5 – 25 kWRs. 500

Deposits are refundable when you disconnect and settle final bill. Application processing fee (non-refundable): Rs. 2,000–5,000 depending on load and DISCO.

Documents checklist

  • CNIC copy of applicant (both sides)
  • Property document: registry / allotment letter / registered rental agreement (min. 11-month stamp paper)
  • Site plan — hand-drawn is acceptable, marking plot dimensions and location of intended meter
  • Form A (Application for New Connection) — download from DISCO website
  • 2 passport-size photos of applicant
  • NOC from housing society (if inside a private scheme)
  • Approved load sanction from DISCO's technical wing (3-phase and commercial only)
  • NTN certificate (commercial and industrial connections only)

Where to apply — by DISCO

Multan Electric Power Company
Region: Multan, Bahawalpur, DG Khan, Sahiwal & surrounding South Punjab
Helpline: 118 · Website: www.mepco.com.pk
Lahore Electric Supply Company
Region: Lahore, Kasur, Sheikhupura & Nankana Sahib
Helpline: 118 · Website: www.lesco.gov.pk
Gujranwala Electric Power Company
Region: Gujranwala, Sialkot, Gujrat, Hafizabad, Narowal & Mandi Bahauddin
Helpline: 118 · Website: www.gepco.com.pk
Faisalabad Electric Supply Company
Region: Faisalabad, Jhang, Sargodha, Bhakkar, Mianwali, Khushab, Chiniot & Toba Tek Singh
Helpline: 118 · Website: www.fesco.com.pk
Islamabad Electric Supply Company
Region: Islamabad, Rawalpindi, Attock, Chakwal & Jhelum
Helpline: 118 · Website: www.iesco.com.pk
Peshawar Electric Supply Company
Region: Khyber Pakhtunkhwa — Peshawar, Mardan, Kohat, Bannu, DI Khan, Swat & more
Helpline: 118 · Website: www.pesco.gov.pk
Quetta Electric Supply Company
Region: All of Balochistan
Helpline: 118 · Website: www.qesco.com.pk
Sukkur Electric Power Company
Region: Northern Sindh — Sukkur, Larkana, Khairpur, Jacobabad, Ghotki & more
Helpline: 118 · Website: www.sepco.com.pk
Hyderabad Electric Supply Company
Region: Southern Sindh — Hyderabad, Mirpurkhas, Badin, Thatta, Sanghar & more
Helpline: 118 · Website: www.hesco.gov.pk
Tribal Electric Supply Company
Region: Merged tribal districts of Khyber Pakhtunkhwa
Helpline: 118 · Website: www.tesco.com.pk
K-Electric (Karachi)
Region: Karachi & surrounding areas
Helpline: 118 · Website: ke.com.pk (online new-connection portal available)

What to do if your DISCO exceeds the 30-day SLA

NEPRA's Consumer Service Manual (2021, in force 2026) gives DISCOs 30 working days from Demand Notice payment to energise a domestic connection. If they miss it:

  1. File a written complaint at the DISCO's Customer Services Centre — quote the diary number and paid Demand Notice.
  2. Simultaneously, file a complaint on the NEPRA Complaint Portal. Attach your Demand Notice challan and diary receipt.
  3. NEPRA's Consumer Affairs Wing issues a show-cause notice to the DISCO within 15 days. Fines start at Rs. 100,000 per day of delay.
  4. See our step-by-step NEPRA complaint guide for the exact form fields and escalation timeline.

Frequently asked questions

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