Contact
Feedback, bug reports, correction requests, content suggestions, or partnership enquiries — send them our way. We read every message and reply within one business day.
To keep the reply useful, please include:
- The URL where you saw the issue
- Your device / browser (e.g. iPhone Safari, Chrome on Android)
- A screenshot if it is a display bug
- Not your reference number — we can reproduce almost everything without it
What we can help with
- Bug reports on the checker, layout issues, broken links
- Corrections to any guide, tariff table, calculator or FAQ
- Requests for new DISCO / utility coverage or a new calculator
- Content partnerships, guest posts and citation requests
- Privacy questions and data-removal requests
What we cannot help with
We are an independent bill-checker; we do not have access to DISCO systems. For the following, please contact your DISCO directly:
- Bill disputes or overcharging — dial 118, the national DISCO helpline, or visit your sub-division office with your CNIC
- Disconnection or reconnection — DISCO helpline 118, or the DISCO's WhatsApp complaint line printed on your bill
- New connection applications — apply through your DISCO's online portal or a sub-division office
- Payment issues — the app you paid through (JazzCash, Easypaisa, bank) handles refunds; DISCOs credit accepted payments within 24–48 hours
- Meter reading complaints — 118, or file an online complaint on your DISCO's portal
Regulator escalation
If a DISCO cannot resolve your complaint within 15 days, you can escalate to NEPRA's Consumer Complaint Cell at complaints.nepra.org.pk. Keep every reference number and receipt — NEPRA needs the paper trail.
Prefer to keep reading first? Try our About page, the reference-number finder, or the guides section.