Multan Electric Power Company covers thirteen districts across south Punjab — Multan, Khanewal, Vehari, Sahiwal, Pakpattan, Lodhran, Bahawalpur, Bahawalnagar, Rahim Yar Khan, Dera Ghazi Khan, Muzaffargarh, Rajanpur, and Layyah. That's over eight million connections. Here is every official contact channel in 2026, in the order you should try them.
The one number that matters: 118
Free from any Pakistani mobile or landline. Report:
- Fault or power outage
- Over-billing or wrong slab
- Meter not recording / stopped meter
- New connection status
- Tripped transformer or downed line
- Load-shedding complaint
Have your 14-digit reference number ready. The agent creates a complaint ticket — write down the ticket number before ending the call. Without it you cannot escalate later.
Regional Customer Service Centres
MEPCO has customer service centres in every division. Walk in with a printed bill and CNIC for anything that 118 could not resolve. Main offices:
- Multan HQ — MEPCO Headquarters, Khanewal Road, Multan
- Bahawalpur circle — near Ahmadpur Road
- Dera Ghazi Khan circle — Block 22
- Sahiwal circle — High Street
- Vehari circle — near General Bus Stand
- Muzaffargarh circle — Multan Road
- Rahim Yar Khan circle — near District Courts
Every circle has multiple sub-divisional (SDO) offices — closer to your actual connection. Full addresses live on mepco.com.pk under "Customer Services."
Load-shedding schedule
Load-shedding in MEPCO territory is set per feeder, not city-wide. High-loss rural feeders can see 8–12 hours of shedding in summer; low-loss urban feeders often see 2–4 hours or none. MEPCO publishes the schedule on its website under "Load Management." If your feeder is shedding more than the published schedule, that's a complaint at 118.
Wrong bill? Follow the escalation ladder
Escalating out of order wastes weeks. Do it in this exact sequence:
1. Fetch and print the bill from our [MEPCO checker](/mepco). Read it against the guide in our [MEPCO bill explainer](/blog/how-to-read-your-mepco-bill). 2. Call 118. Note the complaint number. Give them 7 working days. 3. Visit your nearest MEPCO Customer Service Centre with the printed bill and complaint number. Submit a written application. Give them 15 working days. 4. File at NEPRA — nepra.org.pk → Consumer Complaints. Attach the printed bill, application receipt from step 3, and any prior correspondence. NEPRA can order a correction with penalty.
Keep photocopies of everything you submit. The DISCO's own record can go missing; yours cannot.
Meter check requests
If you suspect your meter is over-recording, request a meter test at your SDO. It's free for the first check. If the meter is confirmed faulty, MEPCO replaces it and refunds recent over-billing.
New connection
Not doable online. Visit your local SDO with:
- CNIC (original + copy)
- Proof of ownership (registry) or tenancy (rent agreement)
- Site plan
- NOC from the building department (for new construction)
Timeline: 30–90 days depending on load and infrastructure.
Name change / meter transfer
Also SDO-only. Bring: current bill, CNIC of old and new consumer, affidavit, and a no-dues certificate. 30–45 days.
Safety complaints
Downed lines, sparking transformers, encroachment on poles — call 118 immediately and mark as safety. MEPCO dispatches a fault team on priority. Do not touch anything yourself.